Man With a Van Croydon Privacy Policy

This Privacy Policy explains how Man With a Van Croydon collects, uses, stores and protects personal data relating to customers and potential customers in the Croydon area. It also explains the rights you have under the UK General Data Protection Regulation and related data protection laws.

This Privacy Policy applies to all services provided by Man With a Van Croydon to individuals and businesses in the Croydon area, including enquiries made by telephone, online contact forms, and any other method of communication where personal data is provided.

Data Controller

Man With a Van Croydon is the data controller for the personal data described in this Privacy Policy. This means that Man With a Van Croydon determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection law.

Personal Data We Collect

Man With a Van Croydon may collect and process the following categories of personal data when you contact us, request a quote, book a service, or otherwise interact with us:

Identification and contact details, such as your name, address, service address, and general location information in the Croydon area.

Contact channels, such as your telephone number or other communication details you choose to provide.

Booking and service information, such as preferred dates and times, details of the items to be moved, access information for properties, and any special instructions relevant to the service.

Billing and payment-related details as necessary to issue invoices and process payments, excluding full payment card details where payment is processed by a secure third-party payment provider.

Communication records, including information you provide when you ask questions, request information, give feedback, or make a complaint.

Technical and usage information, where applicable, such as basic device or browser information and how you interact with online contact forms, to help us maintain and improve our services.

Purposes and Lawful Bases for Processing

Man With a Van Croydon processes your personal data only where there is a valid legal basis under data protection law. The main lawful bases we rely on are:

Performance of a contract: We use your personal data to provide moving and transport services you have requested, to prepare and send quotes, to manage your bookings, to communicate with you about your service, and to handle any changes or cancellations. Without this information, we would be unable to provide our services effectively.

Compliance with legal obligations: We may process and retain certain personal data to meet legal, regulatory, accounting, or tax requirements, such as record-keeping obligations.

Legitimate interests: We may process your personal data for our legitimate business interests, provided that such interests are not overridden by your rights and freedoms. This includes improving our services, managing our business operations, protecting against fraud or misuse, and communicating with existing or recent customers about similar services, where permitted by law.

Consent: In limited cases, we may rely on your explicit consent, for example where you ask us to contact you in a specific way or about specific future services beyond what is reasonably expected. Where processing is based on consent, you may withdraw that consent at any time.

How We Use Your Personal Data

Man With a Van Croydon uses the personal data collected for the following purposes:

To provide quotes and estimates for man and van services in the Croydon area.

To manage bookings, confirm service details, and deliver the agreed services.

To communicate with you before, during, and after the service, including handling queries, feedback, and complaints.

To manage billing, process payments via secure third-party payment providers where applicable, and maintain financial records.

To improve our services, operations, and customer experience, including through analysis of enquiries and completed jobs.

To maintain the security and integrity of our services and to prevent or detect fraud or misuse.

To comply with applicable legal obligations and to establish, exercise, or defend legal claims where necessary.

Data Retention

Man With a Van Croydon will retain your personal data only for as long as is reasonably necessary for the purposes described in this Privacy Policy and to meet legal, accounting, or reporting requirements.

In general, enquiry and booking records will be retained for a period consistent with applicable limitation periods for legal claims and regulatory guidance. Financial and invoicing information may be kept for a longer period where required by tax or accounting rules. When personal data is no longer needed, we will securely delete it or anonymise it so that it can no longer be associated with you.

Data Sharing and Processors

Man With a Van Croydon may share your personal data with trusted third parties who act as data processors on our behalf. These processors may include:

IT and system support providers who help operate our booking, communication, or storage systems.

Payment processing providers who facilitate secure payment transactions.

Professional advisers, such as accountants or legal advisers, where necessary for legitimate business or legal purposes.

Service-related partners, such as subcontracted drivers or helpers, but only to the extent necessary to carry out your booking safely and efficiently.

All processors are required to process personal data only in accordance with our instructions, to maintain appropriate security measures, and to treat your personal data as confidential. We do not sell your personal data to third parties.

We may also share personal data where required by law, regulation, or court order, or where it is necessary to establish, exercise, or defend legal claims or to protect the rights, property, or safety of our business, our customers, or others.

International Transfers

Where personal data is transferred outside of the UK or European Economic Area by one of our service providers, we will take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms recognised under applicable data protection law.

Data Security

Man With a Van Croydon takes appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. Measures may include restricted access to systems, secure storage of records, and policies designed to ensure that staff and contractors handle personal data responsibly and lawfully.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data processed by Man With a Van Croydon. These rights may be subject to certain conditions and legal exceptions.

Right of access: You have the right to request confirmation that we process your personal data and to obtain a copy of that data, together with certain information about how we use it.

Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our use of it.

Right to object: You have the right to object to processing based on our legitimate interests, including profiling based on those interests, and to object to direct marketing at any time.

Right to data portability: In certain circumstances, you have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to request that we transmit it to another controller, where this is technically feasible.

Where our processing is based on your consent, you also have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that took place before consent was withdrawn.

How To Exercise Your Rights

If you wish to exercise any of your data protection rights in relation to Man With a Van Croydon, or if you have any questions or concerns about how your personal data is handled, you may contact us using the usual communication methods you use for our services. We may need to verify your identity before responding to certain requests to ensure that personal data is not disclosed to anyone who does not have the right to receive it.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly in the first instance.

Updates To This Privacy Policy

Man With a Van Croydon may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply to all customers and potential customers in the Croydon area from the date it is made available. You should review this Privacy Policy periodically to stay informed about how we process your personal data.